Your tracking number will automatically be sent to the email address you provided at checkout once your order has been processed and shipped. This can sometimes take up to 3 business days after your purchase. We ask that you wait at least this amount of time before contacting us.
If you want to track your order before receiving your tracking number, you can use your order number and the email address you provided at checkout.
If you cannot find your tracking number after 3 business days:
Check your spam folder and search for “MyOwnPottery”
Sometimes our emails end up in spam. Please search for “MyOwnPottery” in your inbox and spam folder to find your order confirmation.
Check if you entered the correct email address
If you suspect there may have been a typo in your email address, contact us and we will help you correct it and resend the information.
Contact us if it is still missing
If you still cannot find your tracking number, please contact us with your name and order number and we will help you locate it.
We appreciate your patience and are here to help you!